Refund and Returns Policy

Return and Refund Policy
At Chainhue, customer satisfaction is our top priority. If you are not completely satisfied with the purchased product, please refer to the following return and refund policy.

1. Return deadline
   You can return the order within 30 days after receiving it for a full refund or exchange.
2. Return eligibility
   To qualify for return, the product must meet the following requirements:

Unused and in its original state
Including all original labels and packaging
There are no signs of wear or damage

3. Non returnable goods
   Some products, such as customized items or final sales items, may not meet the return criteria. Please refer to the product description for details.
4. Return process
   To initiate a return:

Contact our customer service team [email protected] Apply for return authorization.
Safely package the item in its original packaging.
Transport the items to the address provided by our customer service team.

5. Refund process
   After receiving and checking your return, we will notify you whether the refund has been approved or rejected. The approved refund will be processed within 5-7 business days and credited to your original payment method.
6. Freight charges
   Non refundable. If you receive a refund, the return shipping fee will be deducted from your refund amount.
7. Exchange
   If you wish to exchange the product for a different size or color, please follow the return process and place a new order for the desired item.
8. Contact Us
   If you have any questions or concerns about returns or refunds, please contact us:
   E-mail: [email protected]

Thank you for shopping at Chainhue!